October 7, 2010
September 2010: American Monument
By Mary Sturgill
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purchasing the company,
“It’s just what this owner believes in, and so do we,” notes monument designer Michelle Havens. “It’s inspiring to work for a company that really puts their money where their mouth is to make sure the customer is satisfied. So when you come in here, we spend as much time as you need to help you choose the right artwork for your family member.”
Sometimes that’s 10 minutes. Sometimes it’s three hours. It all depends on the customer.
very prominent family from our area took about 30 minutes to personally visit
with Devin face-to-face about their purchasing experience with
many employees, and wanted to know the
“We have grown from eight employees to almost 40 employees in the past three years,” he said. “This remarkable group of employees is united in delivering our mission statement to every customer no matter what the type of monument is purchased.”
Obviously, it is vital that customers recognize the commitment that goes into the creation of a monument, especially due to the reason behind it, which is often the loss of a loved one.
monument is permanent and speaks to whom someone is as a person,” Tayler said. Each
monument is also a calling card for the company and
“Some people come in and know exactly what they want and some people come in and they have no clue,” Haven said. “It’s my job to help them figure out the best way to honor their loved one in a meaningful way.”
That’s where the artists come in.
high-tech world of mass production and unexceptional workmanship, it is rare to
find a company which is still using time-tested and honored techniques to
produce personalized, exceptional-quality monuments—hand-drawn, shaped and carved.
tell our artwork. We’re not cookie cutter,” says
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